Due to the large number of individual metrics in development, ITS is now working on summary “scorecards” to provide a snapshot overview of all metrics related to a particular service.
ITS develops and publishes new metrics on an ongoing basis. Over 25 different metrics are posted on this site, and some of these are also included in the ITS Annual Reports ( ). Metrics on this site are grouped by the type of metric, and are also found under their associated service. ITS tracks metrics to monitor service delivery (including efficiency & cost-effectiveness), utilization, and client satisfaction. ITS uses metrics to better manage services and to inform clients regarding our services. ITS promotes best practices, efficient procurement, and overall cost-effectiveness in the use of IT resources across the entire University. ITS is responsible for planning and management of the transmission and utilization of data, voice, and video, in support of the university's academic and administrative goals. Information Technology Services (ITS) is UNCG's central technology organization, providing computing, communications, and data services, and consulting with UNCG faculty/staff/students on technology.
