Gently clean the lens with an alcohol wipe or cotton swab. If your smartpen acts sluggish or non-responsive when you interact with the printed paper controls, there may be dirt in the infrared camera lens area.Low humidity environments can lead to static electricity high humidity environments can lead to condensation - both of which are harmful to your smartpen.If your smartpen has been in an extremely cold environment, allow it to warm up for a few hours before powering it on.Keep your smartpen firmware current by installing any updates so you'll have the best experience.Do not attempt to charge your smartpen via any means other than the included micro-USB cable or a standard micro-USB cable (Pulse smartpens use the USB charging cradle).If you need to store your smartpen for a while, please make sure it's fully charged before storing your smartpen. You can prevent this by going through a complete cycle each month by draining the smartpen all the way down, then giving it a complete charge for 2.5 hours. If left in an uncharged state for an extended period of time, the battery will lose its capacity. Your smartpen contains a lithium-ion battery which is not replaceable.
Here are some important points to keep in mind to protect your investment:
